Assistance

Ordering - Quotes

Payment Information

Payment terms are Net 30 for established accounts.

You may pay with a Credit Card, we accept:
Visa, MasterCard & American Express.

We are required to charge sales tax unless we have your tax exempt certificate on file.

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Tax Exempt Status

Your organization may be eligible for Tax Exempt status if:

• Frontier products are a component in the items your company or organization sells.
• You are reselling Frontier Paper products.
• Your organization qualifies for Tax Exempt status. (Charitable, Educational, etc.)

For Tax Exempt organizations, Frontier Paper is required to maintain copies of your State Sales Tax Exemption Certificate. You must complete the certificate for all states applicable to your company and fax back to Frontier Paper's Tax Department at 317-672-2240

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Payment using a PO number

There is a PO field available on the Payment Information page.
To add a PO to a previous order or if you have questions call: 1-800-567-6819

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My Frontier Account

Register - Open a New Account

Click here to Create a New Account.

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Pickup - Will Call

Phone - Fax Numbers

Toll Free: 1-800-567-6819
Phone: 317-672-2200
Fax: 317-672-2240

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Hours of Operation

Monday thru Friday from 8:00am to 4:30pm

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Returns

Return Policy

30 day guarantee: You may return any item for any reason within 30 days for a refund. A 15% restocking fee will be deducted and the customer is responsible for any and all shipping charges. There will be no refunds on custom or special order items.

How to Return the Item

Contact Frontier Paper at 1-800-567-6819 for a return authorization number and detailed instructions.

• Place the items in a suitable shipping container and write the return
  authorization number on the outside of the container .
• Send the item to Frontier Paper & Packaging main distribution center
  at: 2000 Executive Dr. Indianapolis, IN 46241

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Shipping - Delivery

Shipping Policies

For orders placed online, the available carriers are listed in the shipping box
during checkout. This allows you to designate your preferred carrier.

Factors that determine available carriers are:

• Size
• Weight
• Residential or Business addresses
• Shipping location
• Special shipping instructions

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Shipping Via Motor Freight

During checkout oversized items will be indicated.
These will ship via common carrier.

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Tracking Orders

You will be sent a confirmation vie email when your order ships. There will be a tracking number from the carrier that will link you to the appropriate site in order for you to track your shipment.

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Foreign Countries

Frontier Paper routinely ships to Canada and Mexico. For other International shipping destinations contact us.
Applicable tariffs and taxes will be added to the invoice.

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Product Information

Box Strength

Mullen - a measure of strength of corrugated board. This is measured by the force required to burst through 1 square inch of combined board. The most common box is made of 200 pound Mullen test board. This is equal to 32 ECT board.

ECT (Edge Crush Test) a measure of strength of corrugated board. This is measured by the force that 1 inch of combined board will support when filled and stacked. The most common box is made from 32 ECT board. This is equal to 200 pound Mullen test board.

† - Board combinations are examples. Layers can be adjusted and stay within the same ECT/Mullen standards.

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Cubic Box Measurements

• These are the standards and methods of measuring boxes.
  lIsted dimensions are always inside dimensions.
  
• The first dimension is Length. Length is always the longest side of the box
  that has a flap .
  
• The next dimension is Width. the width side also has a flap, but is always
  the side shorter that the length.
  
• Height is the only dimension without a flap. the height measurement does
  not include the flaps.
  

NOTE: Acceptable manufacturing allowance is +/- 1/8"

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Custom Products

Frontier Paper a manufacturer of a variety of custom products for your needs including: Special size boxes and Specialty die cuts. These can be printed with your custom graphics.

We also offer custom printing of other specialty items such as: Tapes, Shipping Labels, Poly Bags, Retail Bags, Truck Seals, Tags, Tissue Paper, Edgeboard & Packing Envelopes. Contact us for quotes.

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Equipment

Parts and Service

Frontier Paper provides trained technicians to service all of our equipment. Our service includes routine maintenance, routine preventive maintenance and emergency break-down repairs. We can provide repair parts and installation on all of our equipment lines. Contact us for further information.

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Jobs - Human Resources / Directions

Directions

Take 465 North to exit 11 Sam Jones. Go right on Sam Jones then take the first right which is Executive Drive. Go right on Executive Drive. Go to the 3rd stop sign then turn left on Dividend Drive then left into our docks.

Take the Sam Jones exit. Take the first right which is Lyndhurst. At the end of the ramp at stop sign turn left on Bradbury. At the next stop sign turn right on Executive Drive. Got to the second stop sign and turn left on Dividend Drive then turn left into our docks.

Take 465 South to exit 11 Sam Jones. Go left on Sam Jones to the first exit which is Executive Drive. Go right on Executive Drive. Go to the 3rd stop sign and turn left on Dividend Drive then turn left into our docks.

Take 465 West to exit 11 Sam Jones. Go right on Sam Jones then take the first right which is Executive Drive. Go right on Executive Drive to the 3rd stop sign then turn left on Dividend Drive then turn left into our docks.

Take 465 West to 465 South to exit 11 Sam Jones. Go left on Sam Jones then take the first right which is Executive Drive. Go right on Executive Drive to the 3rd stop sign then turn left Dividend Drive then left into our docks.

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